Testimonials
The reviews are in! Chrome River Customers rave about our expense claim and invoice management software. While you probably thought no one actually likes doing their expense claims or processing invoices, Chrome River customers say otherwise. Over 2 million users around the world happily snap, tap, and click their way through the automated process. (Be sure to read the case studies, too!)
All | Construction / Real Estate | Finance | Healthcare | Law Firms / Professional Services Firms | Manufacturing | Non-profit | Transportation | Higher Education
We’re excited to get rid of all of this paper and finally enter the 21st century! Chrome River accurately represents who we are as leaders in innovation and efficiency in the healthcare market. Our antiquated travel and credit card systems and paper processes are now a thing of the past, and we are very excited about what our future holds with Chrome River.
Our choice of Chrome River EXPENSE was made in part due to the very user-friendly interface, easy configurability, and the clear commitment to impactful customer service – all aspects in which Chrome River was the clear winner. While Chrome River is not as large as some of the other vendors we considered, we found that to be a benefit and our due diligence showed that it could support us as well as any large players in the space, along with a personalized level of customer care.
The implementation was critical and the Chrome River team helped us get this process up and going before our old system was decommissioned. We had a dedicated assigned Chrome River implementation team that helped us set by set and the reception from the company was awesome. It was a new and better system. Easy to use and more bells and whistles than the old systems. We finally moved up with the best of technology.
The employees really like the ‘Snap & Send’ feature, and we encourage them to use it, so they don’t have to worry about saving or losing their receipts while traveling.
Seeing all the great things on the horizon is so exciting! It is exciting to partner with an innovative organization that is so focused on their customers.
Right out the gate, our coolest configuration was the integration with our firm credit cards. Seeing them pop up in Chrome River without an action on our part is awesome. The benefits of not having to enter as much data for those transactions is great. Speeds up everyone's work involved. Gets the charges processed for client bills or internal budgets faster.
In addition to its flexible features and mobility, the ease of using Chrome River INVOICE is impressive. The solution is very intuitive.
Our favorite thing about Chrome River is our complex Export. Separating out our expenses for the 3 Divisions and tracking our accruals used to be very manual and labor intensive. Our Export handles our accruals and elegantly separates the expenses into the correct database per Division.
Chrome River is going to allow our staff to spend less time sorting through paperwork and more time on the things that matter, like the well-being and care of our patients.
We are so happy to stop wasting paper. Our employees like to be able to take a picture and go. Creating and processing PreApprovals and Expense Reports will be so much easier and more efficient.
The project plan was very well laid out and allowed us to put together a system in a very short period of time. The word impressive keeps coming to mind. I appreciate the configurability of the system and the willingness of the team to find solutions to our business needs.
I love the great standard reports for Credit Card Reconciliation. Everything is tied together. This will be a lot easier than the manual paper PreApprovals and Expense reports that we are using now.
I love the interfaces that Chrome River offers. Major difference between that and your competitors which is why we chose you over them!
Most people would say you had me at hello, but Chrome River had us at electronic receipt submission. That's when we knew Chrome River would be the best solution for us. With all of the built-in compliance and the ease of use, it was clear this had to be our choice.
This makes submitting expenses extremely easy, especially on the go. The most recent update has made it even easier to take pictures of expenses and immediately upload them
The Chrome River support team is amazing! They consistently deliver quality customer care by taking ownership of the situation, speaking directly to the customer to clearly understand the need, and then delivering the best solution for all concerned!
The support team at Chrome River has some very knowledgeable people in it! Keep up the good work!
Recently I attended an Insight meeting and got to meet a bunch of nice folks, Frank, Jeff and Serge to name a few. I like that Chrome looks to the users for information on where to gear their product towards. Very innovative and inspirational to see!
I've worked with both the INVOICE and the EXPENSE modules and have found it easy to use from day one. A very intuitive product.
It’s the attention to detail in the implementation process which we anticipated would be the case, and it is the reason we chose Chrome River over competitors. I felt we could count on you guys to deliver in the implementation process. And you did.
With the deployment of Chrome River’s expense and invoice automation solutions, we’re excited to move away from paper-based processing to a streamlined, efficient and intuitive system. Chrome River accurately represents who we are as leaders in innovation and efficiency in the health care market, and by streamlining costly, manual processes, we can devote even more resources to our primary goal of providing health care to our patients.
During the due diligence process, we looked at Chrome River and Concur. Concur didn’t meet our scope of requirements and was too expensive. Concur also didn’t have an invoice module at the time.
We selected Chrome River because of their commitment to our relationship. Our employees love Chrome River, and have found it easy to use with little or no training.
We like a number of different things about Chrome River. Google map integration, per diem functionality for meals and lodging, foreign currency conversions, ease of use for data exchange/transfer, ability to incorporate our GL Codes into the product and the ability to incorporate rules into the submission process.
Our favorite thing about Chrome River is the ability to pay everyone by ACH.
The software is flexible, easy to use, provides easy tracking and reporting capabilities, and streamlines our input process. Thumbs up.
A user friendly program that makes a daunting task quick, easy and efficient.
Users love the look and functionally of the software. It is a game changer for the business in terms of employee expenses.
Up until we automated our expense report process with Chrome River, we were killing a lot of trees! The features offered by Chrome River enables us to approve, track, reimburse and report on expense reports in an efficient and timely manner.
Chrome River is wonderful! The employees are great to work with from the initial sales person through implementation and help desk!
As a national organization with hundreds of business units and thousands of users, we needed to get out of the business of tracking paper and writing checks. Historically we’ve operated as a group of individual companies. This is not only inefficient but requires higher staffing costs and prevents us from exploiting national buying opportunities with vendors. Chrome River is the perfect tool for helping us use technology to work smarter and control costs as we expand our business.
We are excited to see the potential of Chrome River and the customizability of the reports and information. It has been a great choice and we are looking forward to seeing where it takes us!
Our project manager was most helpful during our implementation because her experience introduced our team to options and ideas that we would never have thought of on our own.
We were incredibly impressed with how easy it was to configure a new expense bar for our Paris users and new policy rules and Paris VAT.
Working with the Chrome River team is great. Their response times are fast and the implementation was smooth.
Chrome River was able to automate the entire workflow process start to finish, even allowing all expense report information to be exported out of Chrome River EXPENSE and into Vornado’s proprietary accounting system. Chrome River EXPENSE reduced data entry and scanning by 75%.
What a great Insight Meeting yesterday, well worth the drive. I continue to be impressed by how personable and down to earth everyone at Chrome River is, and how well the customer-base is treated. It is refreshing. You all have set the bar for what a great customer/software vendor relationship can be.
I first developed trust right after we implemented Chrome River INVOICE. I was absolutely amazed on how this product worked. After years of file drawers filled with invoices and approvals, now not having to hang on to any paperwork has made our lives here more manageable. And, having the report route to the appropriate approver is even better!
Seamless expense reporting in a high tech world.
Having successfully used Chrome River EXPENSE since 2012, the firm will start with a pilot group in the NY and DC offices before expanding to the rest of the firm. Chrome River INVOICE is a part of the firm’s continuing efforts to improve accuracy and efficiency in the Accounting arena, and we are looking forward to the improvements it will bring.
The first time I knew I trusted Chrome River would be the right solution for us was during the sales conversations and demos.
If you are still using paper, I can assure you Chrome River is going to change your life!
Chrome River EXPENSE took our firm into a new level of technological modernization. We have gotten much positive feedback from our EXPENSE users.
The Support Team is prompt and I really appreciate the consistent, clear contact in regard to the progress being made on the different stages they are working on. The development process of a project like this can be horrifying, but your team (at every level) has made this an exciting and enjoyable task.
Chrome River EXPENSE is straight forward and user friendly. I’m very pleased with the system, and I particularly like that it is highly configurable and flexible to accommodate changes as our business evolves.
What I love about Chrome River is the option to return an pending invoice back to draft form to resolve any errors and/or mistakes during the inital submission. this feature has saved me time and money on several occassions.
It is hard to narrow the list to pick a favorite thing I love about Chrome River. Every stage of implementation for the expense reimbursements went very well with the weekly conferences - that team was great to work with! The support team always has responded within the same day to our needs - perhaps the issue couldn't be resolved right then, but the issue was worked on and the team stayed with it until resolution occurred. Most of our users find it easy to navigate. I continue to recommend Chrome River highly to other companies who are searching for a new expense reimbursement product.
Our company is finally able to go paperless in Accounting. Chrome River was our final step to complete the process of paperless.
Often the mention of the Finance department invokes images of paper pushing, policy enforcement, and procedural constraints resulting in process delays. However, the recent launch by the Finance department of Ellucian Travel & Expense Management powered by Chrome River flies in the face of that reputation! Ellucian Travel & Expense Management is LOVED by our users. Ease of use, upfront policy compliance, elimination of paper, and swift approvals are among the numerous efficiencies gained and touted by our users. One user said it best, "I just did my first report in Travel & Expense Management without any training and assistance, and it's stupidly easy!
During one of my training sessions for the Cafe Operations team, I got a standing ovation when I mentioned we are now going to start Direct Deposits! Everyone is very excited about Chrome River and the elimination of our wasteful paper process.
It’s highly customizable—we give the requirements & Chrome River designs around us. What I really appreciate is the fast turnaround between a request and the deliverable. Plus the ease of opening a ticket—it’s just an email-nothing complicated. And help is a phone call away—I like being able to speak with someone—when something is more than I want to put in an email.
Our favorite thing about Chrome River is the simplicity of the user interface - the mosaic is user friendly with easily understood graphics. And it is nice to be able to pull up the receipt right next to the entry.
With Chrome River, the traveller is in control of when they upload their receipts and press submit. Then the team doing the verification has the reports and images instantly - makes it much more efficient and enables an expedited reimbursement process.
I enjoy the Mercury platform and how it looks on a mobile device. Works pretty quick and makes it easier to upload receipts by taking a picture.
Chrome River is so much more efficient and makes everything so much easier to track; I love the 'Snap & Send' feature, and I won't have to spend time tracking down receipts anymore.
We clearly trusted the Chrome River solution as we selected them through our RFP process. But that trust was cemented when we met their CEO, Alan Rich, who took the time to meet with us to understand some of the issues we were having in implementation. It was so clear that he cared genuinely about helping us find a solution. The tone is set right at the top and we couldn't ask for a better partner.
We really like the simplicity and clarity of the department/area INVOICE mosaic page. It's very easy to find the appropriate one to select. We also really like the Inquiry Dashboard that allows you to perform quick inquiries on all your lawyer’s activities by category. It's very handy and helpful when the lawyer wants a quick status update.
The routing capabilities are powerful. You can easily set up efficient rules if you approach the process creatively. The routing engine allows for several different types of variables.
No more saving receipts. I just snap a picture and throw them away. I can quickly approve my team's expense reports by replying to an email. Once I submit a report, I don't have to run around getting signatures on a piece of paper.
I love Chrome River because I can see that it is a company that is always striving to stay relevant and up to date. From attending my first Cascade 2 years ago, hearing about the Chrome River Butler service of cutting receipts and their OCR, to now learning about CRAIG at this year’s Cascade, I truly appreciate the advances that Chrome River has to offer.
We are very excited to be rolling out Chrome River, which integrates with our American Express credit cards and Aderant. It will increase processing power and enhance internal controls. Client charges will be uploaded to Aderant within a few days of expenses being incurred, and attorneys and management will have the ability to create, submit and approve expenses on any mobile device.
I love the fact that Chrome River is always evolving. The system is always improving and new, helpful items are being added.
The UI is great and user friendly. Overall it's very good and easy to use.
Chrome River brings visibility to expense spend where we didn’t have it before.
We are in the process of rolling out the INVOICE module with CAPTURE to the whole firm. We have tested the workflow with a group of superusers who have found Chrome INVOICE to be extremely intuitive and easy to use. We are very excited about the workflow automation, and even more excited about the additional automation we will have via the Capture process. By leveraging templates and capture to do the coding, we will be able to spend more time reviewing for accuracy and less time manually entering data. We fully expect INVOICE to be a huge win for the firm, much like our experience with the EXPENSE rollout.
We were focused on finding an expense management system that our employees would love to use, while still giving us the control and analytics that we need.
Snap & Send - no more keeping a wad of paper receipts and hoping nothing is lost once the business trip is completed.
Chrome River simplifies our process a great deal and makes expensing charges a much quicker process.
Chrome River has streamlined our process for expense reimbursements and accounts payable invoices considerably. Automated routing ensures that all approvals are obtained before employees and vendors are paid. The Chrome River team is constantly making improvements and the overall experience becomes friendlier on a regular basis.
With as much as we ask of our attorneys’ assistants, it’s nice to provide them with a tool that makes expense reporting easier and more convenient, all the while providing powerful analytics tools to management.
My favorite feature of Chrome River is the administrative capabilities that allow me to easily make changes to user records and make setup changes. Tracking reports is much easier and our AP support spends less time answering questions related to the status of an expense report.
A simple and clean solution to enter expenses in one place.
Reporting options with Chrome River are really great. I really like the ease of creating reports and all of the information we are able to pull with them.
I am a big fan of the incredible robustness of the rules engine, it is one of the best parts of the product. Being able to come up with rules that can go as deep as we want is an excellent feature that other products didn’t offer at the time of our integration. We now see other vendors starting to revamp their software to mimic what Chrome has been doing for years.
I love the baked in policy compliance.
Good support, excellent product! Easy to use and easy to train users to use!
Quicker approvals with automated routing of expenses, ability to track expense reports, time savings of posting expenses into accounting system.
Our business is consistently changing, adding new services and new groups and Concur wasn’t open or able to keep up with all the customizations and changes I wanted to make; whereas Chrome River says, “Let’s enhance this process.” This is super important for us to have a partner in expense processing that can grow and evolve with us.
It is the dawn of a new day for expense reporting with Chrome River. Your users will save valuable time with just one of Chrome River’s many benefits: Automatic Receipt Matching. The solution also has an intuitive app-like interface which makes it quick and easy to use from any device.
Chrome River blows Concur away, not just for legal, but it’s a better system overall.
I trusted that Chrome River was the right solution for us when we met our project manager.
I am ecstatic about Chrome River’s International Expense Report. Chrome River’s daily update of the FX rates and the automated currency conversion will greatly benefit the international travelers preparing Expense Reports.
The Chrome River in person group meetings have been great. The forums are obviously nice, but there's nothing quite like getting together to learn all of the new functions and features.
The person feed from our HR feed to ChromeRiver works very well. Rich was our project leader and we came from a legacy IBM GERS system and Rich was very familiar with this tool. Having the knowledge of GERS greatly helped this start up.
Quinnipiac is excited to implement a tool that will virtually eliminate paper expense reports. The reporting tool also facilitates visibility into employee expenditures to ensure that policy compliance is followed. Receipt retention tools and searchability will be extremely helpful to manage our AP processes as well.
We saw a reduction of over 50% in the time AP spent on processing non-PO invoices.
What I like most about Chrome River is the easy way of using the system from a traveler’s perspective. The training on how to use the system is not taking longer than 30 to 40 minutes! I also like the flexible way to set up several approval routings across different countries; the powerful analytics; self-learning through Chrome River University; and the competent, friendly and patient implementation team.
The introduction of Chrome River EXPENSE has been met enthusiastically by the firm. Users find it intuitive, and the finance team and expense approvers are very pleased to have receipt imaging. The Chrome River team did an excellent job guiding us throughout our implementation process.
Processing hundreds of travel expense reimbursements each month manually will be an un-missed process once everyone gets the feel of Chrome River. I can’t wait to be paper free!
Our organization views this as being a very successful implementation, including buy-in from the CEO to staff-level employees.
I love that I can access it anywhere. I also love that our users can upload receipts, their delegates (who are located in another state) can prepare their reports...and it all integrates in our GL. It's saved our AP department hours of work; and definitely helped our admin team become more tech savvy.
Our implementation consultants were flexible in tailring the system to meet our business needs and instrumental in helping us meet our go-live date goal.
The thing we like most about Chrome River is the ability to build the system for our individual agency’s needs. It is also EASY to change the wording of the messages for the warning/violation rules that fire. We are excited to roll Chrome River out to our campus and enter the 21st century.
Absolutely necessary application for any business handling expense reimbursements.
Chrome River EXPENSE has helped us streamline the entire reimbursement process. The whole paperless concept has changed our world tremendously. I also like the accountability the system places on the end user to comply with company policy, rather than leaving this burden completely with our AP staff.
Really like how easy to use the interface is - for new users especially, it is intuitive and simple to navigate.
Like the amount of customization around compliance rules and approval routing. With compliance rules, we are now able to catch many exceptions/errors at the time when end users enter/submit the reports. For approvals, we no longer need to track which exceptions need special approval routing. It makes the process much smoother. Also, convenience of emailing receipts with OCR, time saved for our busy staff being able to approve reports via email and the email contains all the details approvers need, integration of our credit card data for easier reconciliation by users and the visibility into unreconciled transactions.
After conducting a search that included industry leading vendors, we selected Chrome River because of their product strategy and proven law firm experience. They have over 25 years of law firm financial systems experience, which allows them to deliver the right functionality with a successful deployment model and professional service that delivers results. We believe that the easy-to-use interface will make this well-received among our lawyers and automation will improve operational efficiency in our firm.
Received really great feedback; employees are excited! It will help our current process very much.
Part of the criteria for ensuring the ongoing success for our expense management was finding a solution that was agile and could easily be tweaked as our requirements evolved. We also needed to choose a solution which was easy to learn and remember to ensure ongoing success.
